Conditions d’utilisation

TERMS OF SERVICE

Last updated: October 2026

1. GENERAL INFORMATION

Welcome to Elora & Co.

These Terms of Service govern access to and use of the Elora & Co. online store and the purchase of products offered through our website.

Elora & Co. is operated by:

Elora & Co.
Entrepreneur individuel / Micro-entreprise
SIREN: 130 338 528
Address: 3 Place de l’Église, 74500 Évian-les-Bains, France
Email: eloraandco.shop@yahoo.com

By accessing our website or placing an order, you agree to these Terms of Service and the policies applicable to our store.

2. PRODUCTS

Elora & Co. offers products including clothing, fashion accessories, beauty accessories, home and comfort products, and other everyday goods.

We make reasonable efforts to ensure that product descriptions, photographs, colours and specifications are accurate. However, the appearance of a product may vary depending on your device or screen settings.

Product availability and prices may change without prior notice.

3. ORDERS

When you place an order through our website, you agree to provide accurate and complete information necessary for processing and delivering your order.

After placing an order, you will receive an order confirmation by email.

An order may be cancelled where necessary, including in the event of a product being unavailable, an obvious pricing or technical error, or suspected fraudulent activity. If an order is cancelled after payment has been made, the amount paid will be refunded.

4. PRICES AND PAYMENT

All prices displayed on our website are in euros (€).

The applicable price is the price displayed at the time the order is placed.

Available payment methods are displayed at checkout. Payment must be successfully completed before an order is processed.

Shipping costs, where applicable, are displayed before the order is completed.

5. SHIPPING AND DELIVERY

Orders are shipped to the destinations and according to the delivery options available at checkout.

Estimated delivery times are provided for information purposes and may vary depending on the destination, carrier, supplier, customs procedures or circumstances beyond our reasonable control.

Customers are responsible for providing a correct and complete delivery address.

For further information, please consult our Shipping Policy.

6. RIGHT OF WITHDRAWAL AND RETURNS

For consumers located in the European Union, the statutory right of withdrawal applies where provided by applicable law.

Unless an applicable legal exception applies, consumers generally have a period of 14 days from receipt of the goods to exercise their right of withdrawal.

Elora & Co. may also offer a voluntary return period of 30 days in accordance with the conditions stated in our Return and Refund Policy.

For full details concerning returns, refunds and cancellations, please consult our Return and Refund Policy.

7. LEGAL GUARANTEES

Products sold to consumers are covered by the mandatory legal guarantees applicable under French and European consumer law, including the legal guarantee of conformity and the guarantee against hidden defects, where applicable.

Nothing in these Terms of Service limits or excludes rights that cannot legally be excluded or limited.

8. INTELLECTUAL PROPERTY

All content appearing on the Elora & Co. website, including text, logos, photographs, graphics, designs and other materials, is protected by applicable intellectual property laws.

Unless expressly authorised, you may not reproduce, distribute, modify or commercially exploit our content without our prior written permission.

9. PERSONAL DATA

Personal information collected through our website is processed in accordance with our Privacy Policy.

We collect and process personal information where necessary to process orders, provide customer service, manage payments, deliver products and comply with legal obligations.

For further information, please consult our Privacy Policy.

10. THIRD-PARTY SERVICES

Our store may use third-party services, including payment providers, delivery services, technology providers and dropshipping or fulfilment partners.

Where third-party services are used to process an order, the relevant information may be shared with those providers where necessary to fulfil the order or provide the requested service.

11. WEBSITE AVAILABILITY

We make reasonable efforts to keep our website available and functioning properly. However, we cannot guarantee that the website will always be available, uninterrupted or completely free of technical errors.

We may temporarily suspend or modify the website for maintenance, security or technical reasons.

12. LIMITATION OF LIABILITY

Elora & Co. remains responsible for its legal obligations as a seller.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

13. CHANGES TO THESE TERMS

We may update these Terms of Service when necessary, including to reflect changes to our services, legal requirements or business practices.

The version applicable to an order is the version in force at the time the order is placed.

14. CUSTOMER SERVICE

For any question concerning an order, product or these Terms of Service, you can contact us at:

Elora & Co.
Email: eloraandco.shop@yahoo.com
Address: 3 Place de l’Église, 74500 Évian-les-Bains, France
SIREN: 130 338 528

15. GOVERNING LAW AND DISPUTES

These Terms of Service are governed by French law, subject to the mandatory consumer protection provisions applicable to consumers residing in other countries.

In the event of a dispute, consumers are encouraged to contact Elora & Co. first in order to seek an amicable resolution.

Consumers retain all mandatory rights available to them under applicable consumer protection law, including applicable rules concerning mediation and competent courts.